Terms of service
Terms of Service
Last updated: November 2025
Welcome to Tavola (“we”, “us”, “our”). By accessing or using our website (tavola.co.za) and any related services, you agree to the following Terms of Service (“Terms”). Please read them carefully. If you do not agree with these Terms, you may not use our services.
1. Use of Our Website
By using our website, you confirm that:
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You are at least 18 years old;
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You agree to use the site lawfully and respectfully;
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You will not misuse the website or interfere with its functionality.
We reserve the right to limit, suspend, or terminate access to users who violate our Terms.
2. Products & Availability
All products displayed on our site—including serviettes, napkins, and tableware goods—are subject to availability.
We reserve the right to:
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Change prices at any time;
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Discontinue any product;
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Limit quantities purchased.
3. Orders & Payments
By placing an order on Tavola.co.za, you agree that:
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All information provided is accurate and complete;
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You are authorized to use the payment method provided;
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Orders are only confirmed once payment is successfully processed.
We reserve the right to cancel or refuse any order if fraud or misuse is suspected.
4. Shipping & Delivery
We aim to deliver all orders as quickly and safely as possible. Estimated delivery times are provided at checkout but are not guaranteed.
We are not responsible for delays caused by:
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Couriers
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Public holidays
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Customs (for international orders)
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Incorrect address information provided by the customer
Customers are responsible for ensuring their shipping details are correct.
5. Returns, Exchanges & Refunds
Due to the hygienic nature of our products, we do not accept returns, exchanges, or refunds unless:
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The item arrived damaged;
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The wrong item was delivered.
All issues must be reported within 48 hours of delivery with photographic evidence.
6. Google & YouTube Data Usage
By using our website, you acknowledge and agree that:
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We use Google services such as Google Analytics, Google Ads, Google Merchant Center, and YouTube Shopping to improve our store experience.
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Your interaction with our website may result in data collected by Google under their own Privacy Policy.
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We may share limited product and order data with Google to improve advertising performance, product visibility, and customer experience.
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Your use of the site is also subject to:
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Google Terms of Service
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YouTube Terms of Service
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Google Privacy Policy
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These services help us measure traffic, serve personalised advertising, and display our products on Google and YouTube.
7. Privacy
Your privacy is important to us.
All personal information is handled according to our Privacy Policy, which outlines:
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What data we collect
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How we use it
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How it is protected
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Third-party integrations (including Google services)
By using our site, you consent to our Privacy Policy.
8. Limitation of Liability
Tavola.co.za is not liable for:
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Losses due to delays, courier issues, or third-party service interruptions
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Damages arising from misuse of our products
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Errors on the website including pricing or description inaccuracies
Your use of our website is at your own risk.
9. Changes to These Terms
We may update or modify these Terms at any time. Updates will be posted on this page with a revised date. Continued use of the site indicates acceptance of the updated Terms.
10. Contact Information
For any questions regarding these Terms, please contact us at: